Request account & data deletion
You can request permanent deletion of your Piecelus account and associated game data by email. You do not need to sign in, open the game, or reinstall it.
- Email support@strandlus.com, preferably from the email address associated with your Piecelus account.
- Use the subject Piecelus account deletion request. Tell us you want your account and associated data deleted. Include your account email and, if you know it, your player ID.
- We will verify account ownership before deleting anything. Once ownership is verified, we will complete deletion within 30 days and email you confirmation.
This button opens a draft in your email app; you must send it to submit your request. If no email app opens, use your preferred email service and the address and subject above.
If you cannot access your account email, or played as a guest, contact us anyway. We will help you identify the account and discuss another way to verify ownership. A player ID is not required to contact support.
Never send your password, sign-in verification codes, payment card details, or government identification numbers.
What will be deleted?
Your Piecelus sign-in account and associated profile, cloud-saved puzzle progress, Journey progress, achievements, quest and Hot Streak progress, inventory, and account-linked game entitlements will be removed, along with associated leaderboard entries.
This affects the same Piecelus account across your devices, not just one installation. You will lose access to that account's saved progress and inventory. Deletion is permanent; it is not a temporary sign-out.
Copies stored locally on an offline device are not remotely erased by an email request. You can remove local copies by clearing the app's storage or uninstalling it. Neither action is required to submit a deletion request.
Records that may need to be retained
Limited purchase, transaction, and deletion-request records may need to be retained for legal obligations, fraud prevention, or resolving disputes. We will explain any retained records, their purpose, and the applicable retention period when responding to your request.
Our Privacy Policy limits retention to what is necessary and states that personal information is not kept longer than six months after account termination unless otherwise required by law. Retained records are not used to keep your game account active.
Subscriptions and store purchases
Deleting your Piecelus account does not automatically cancel a store subscription. Manage or cancel Piecelus Plus through the store where you subscribed, such as Google Play or Amazon Appstore, to prevent future charges.
You do not have to cancel a subscription before requesting account deletion. Deletion does not itself request a refund or delete your Google or Amazon account, and those stores manage their own transaction records.